Human Resource Management - Best Practices at the FedEx Corporation |
ICMR HOME | Case Studies Collection Please note: This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source. |
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ExcerptsFedex's HR Practices
Smith believed that since FedEx was a service organization, its success depended heavily on its employees. Hence, in 1973, he developed and implemented FedEx's 'People-Service-Profit' (PSP) philosophy. According to this philosophy, if FedEx took proper care of its employees, they would provide efficient service to the customers, which would in turn benefit the company by generating more profits. This philosophy formed the basis of all management decisions taken at FedEx...
This program was conceived in 1988, when FedEx observed that 10% of the non-managerial cadre employees who were given managerial level tasks for the first time quit the organization within 14 months of taking up their new tasks. Under the LEAP program, these employees got the opportunity to assess their ability to take up managerial responsibilities... |
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